Refund policy

Effective Date: August 4, 2026

Welcome to TechyCook ("we," "our," "us"). This Return & Refund Policy explains the terms and conditions governing returns, replacements, refunds, and cancellations for purchases made through techycook.com. By placing an order on our website, you agree to the terms outlined in this policy.

We are committed to providing quality Home & Kitchen products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please read the following policy carefully.

Company Information

Website: techycook.com

Email: techycook37@gmail.com

Customer Support: 7047768637

Business Address:

KRISHNARAMPUR, Rondia

Purba Bardhaman

West Bengal – 713420

India

Business Category: Home & Kitchen Products

GST Number: 19BTKPA6788F1Z9

Our Return Policy

We understand that sometimes a product may not meet your expectations. Therefore, we offer returns on eligible products subject to the conditions mentioned below.

To qualify for a return:

  • The return request must be submitted within 7 days of receiving the product.

  • The product must be unused and in its original condition.

  • The product must include all original accessories, manuals, labels, tags, and packaging.

  • The item should not show signs of wear, damage, misuse, or alteration.

  • A valid proof of purchase or order confirmation is required.

Returns that do not meet these conditions may be declined.

Products Eligible for Return

Most Home & Kitchen products sold through TechyCook are eligible for return if:

  • The wrong product was delivered.

  • The product is defective.

  • The product arrived damaged.

  • Important parts or accessories are missing.

  • The product does not match the description on our website.

Each return request is reviewed individually before approval.

Products Not Eligible for Return

For hygiene, safety, and quality reasons, certain products cannot be returned.

These include:

  • Used products.

  • Products damaged after delivery.

  • Products without original packaging.

  • Products missing accessories.

  • Customized or personalized items.

  • Gift cards or promotional items.

  • Clearance or final sale products (unless damaged or defective).

  • Products returned beyond the eligible return period.

Damaged or Defective Products

If your order arrives damaged or defective:

  1. Contact us within 48 hours of delivery.

  2. Share your Order ID.

  3. Provide clear photographs of:

    • The product

    • The shipping box

    • The shipping label

    • The damaged area

  4. Our team will investigate the issue.

  5. If approved, we will arrange a replacement or refund.

Failure to report shipping damage promptly may affect your eligibility.

Incorrect Product Received

If you receive the wrong product:

  • Notify us within 48 hours.

  • Keep the item unused.

  • Do not remove tags or labels.

  • Contact customer support.

Once verified, we will arrange:

  • Pickup (where available)

  • Replacement

  • Refund if replacement is unavailable

Missing Items

If your package is missing any accessories or components:

  • Notify us immediately after delivery.

  • Share photographs of the received package.

  • Our team will verify the issue and provide an appropriate resolution.

Return Process

To initiate a return:

Step 1

Email us at:

techycook37@gmail.com

Include:

  • Order Number

  • Customer Name

  • Contact Number

  • Reason for Return

  • Product Images

  • Delivery Date

Step 2

Our support team will review your request within 2–5 business days.

Step 3

If approved:

  • Pickup instructions will be shared.

  • If pickup service is unavailable, customers may need to ship the product to the address provided by our support team.

Step 4

Once the returned product passes quality inspection, the refund or replacement process will begin.

Return Shipping Charges

If the return is due to:

  • Wrong product delivered

  • Damaged item

  • Manufacturing defect

We will bear the return shipping cost.

If the return is due to:

  • Change of mind

  • Ordered by mistake

  • No longer needed

  • Preference changed

The customer may be responsible for return shipping charges.

Refund Policy

Refunds are issued only after:

  • Return approval

  • Product inspection

  • Verification of eligibility

Refunds are generally processed within 7–10 business days after approval.

Depending on your payment method, your bank or payment provider may require additional time to credit the amount.

Refund Methods

Refunds will be issued using the original payment method whenever possible.

Examples include:

  • UPI

  • Credit Card

  • Debit Card

  • Net Banking

  • Wallet

  • Original payment gateway

If the original method is unavailable, we may request alternate banking details.

Cash on Delivery (COD) Orders

For Cash on Delivery purchases:

Refunds are processed through:

  • Bank Transfer

  • UPI

  • Other approved digital payment methods

Customers may be required to provide accurate bank account or UPI details.

Replacement Policy

Eligible products may be replaced instead of refunded.

Replacement depends on:

  • Product availability

  • Stock status

  • Nature of defect

  • Verification outcome

If a replacement is unavailable, a refund will be issued.

Exchange Policy

Currently, TechyCook does not offer direct product exchanges.

Customers wishing to purchase a different item should:

  • Return the eligible product.

  • Receive the refund (if approved).

  • Place a new order.

Order Cancellation

Orders may be cancelled before shipment.

If your order has not yet been dispatched:

  • Contact customer support immediately.

  • Cancellation requests are processed as quickly as possible.

Once shipped, cancellation may not be possible.

Refused Deliveries

Orders refused at delivery without prior communication may incur shipping or handling deductions before any eligible refund is processed.

Inspection Process

Every returned product undergoes inspection to verify:

  • Physical condition

  • Original packaging

  • Accessories

  • Functionality

  • Eligibility under this policy

Inspection generally takes 2–5 business days after receipt.

Refund Delays

If you have not received your refund:

  • Check your bank account.

  • Contact your payment provider.

  • Contact your bank.

If the issue continues, please email:

techycook37@gmail.com

Customer Responsibilities

Customers should:

  • Inspect products immediately upon delivery.

  • Keep original packaging until the return period ends.

  • Provide accurate order information.

  • Package returned items securely.

  • Follow all return instructions provided by our support team.

Fraud Prevention

TechyCook reserves the right to:

  • Reject fraudulent claims.

  • Limit returns from accounts with repeated abuse.

  • Refuse returns involving intentional damage or misuse.

  • Require additional verification before approving certain returns.

Force Majeure

Refund or replacement timelines may be affected by circumstances beyond our control, including:

  • Natural disasters

  • Floods

  • Government restrictions

  • Transportation disruptions

  • Strikes

  • Technical failures

  • Public emergencies

We appreciate your patience in such situations.

Limitation of Liability

Our liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages arising from the use or inability to use our products.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time without prior notice. Updated versions will be published on techycook.com and become effective immediately upon posting.

We encourage customers to review this page periodically.

Contact Us

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us.

TechyCook

Website: techycook.com

Email: techycook37@gmail.com

Phone: 7047768637

Business Address:

KRISHNARAMPUR, Rondia

Purba Bardhaman

West Bengal – 713420

India

GST No.: 19BTKPA6788F1Z9

Thank you for shopping with TechyCook. We appreciate your trust and are committed to providing quality Home & Kitchen products along with responsive customer service.